Cracked heel care is a podological service in which thick, dry skin around the heel is reduced with sterile instruments, the edges of cracks are smoothed, and you are given guidance to help your skin hold on to moisture. As heel skin thickens, it loses its elasticity, and the load placed on the heel with every step can pull that hard layer apart into cracks, also known as heel fissures.
Dry air, long hours on your feet, open-backed slippers and sandals, frequent hot-water washing, too little moisturizing and some general health conditions can all set the stage for cracked heels. Cracks are not just a cosmetic issue: as they deepen, they can make walking uncomfortable and break the skin’s protective barrier.
Who is it for?
- People with hardened, whitish skin and surface cracks on their heels
- Anyone whose socks catch on their heels, or who feels discomfort walking
- People who often wear open-backed shoes, especially in summer
- Anyone who stands for most of the day
- Those whose dryness does not improve despite moisturizing at home
- People with diabetes who prefer to have heel cracks cared for professionally
The steps of a heel care session
- Assessment: We check how deep and how many the cracks are, and look for any bleeding or signs of infection. We also talk about your footwear and skincare habits.
- Hygiene and sterile preparation: Your feet are cleaned with an antiseptic solution, and sterile instruments and single-use materials are used.
- Reducing thick skin: Hard skin on the heel is removed in thin, controlled layers, stopping well before healthy tissue.
- Smoothing the crack edges: The rough edges of the cracks are softened with a fine rotary tool, with the aim of reducing the tendency for the skin to split again as it moves.
- Moisturizing and routine: A rich product suited to your skin is applied, and we agree on a home routine and a follow-up interval together.
Heel care at home
- Apply moisturizer to your heels every day, ideally after a shower and before bed.
- Wearing cotton socks overnight after moisturizing can help the product stay on your skin.
- Avoid long soaks in very hot water, which can dry the skin out further.
- Go easy with pumice stones and foot files; filing too hard or too often can encourage more thickening.
- Choose closed-back shoes with a cushioned sole that support the heel.
- Drink enough water throughout the day.
When should you see a doctor?
Cracked heels can usually be managed with regular care. A doctor should assess them, however, if you notice:
- Deep cracks that bleed or turn into open wounds
- Redness, swelling, warmth or discharge around a crack
- Itchy, flaky dryness that also spreads between the toes (a dermatologist can check for a fungal infection)
- A history of skin conditions such as psoriasis or eczema
- Deep cracks if you have diabetes or circulation problems
In these situations we refer you to a dermatologist or another relevant doctor. After their assessment, podological care can continue in line with the treatment they recommend.
